Delta Airlines has recently made headlines after mistakenly sending 13 suitcases to a TikToker as compensation for damaged luggage. Giséle Rochefort, the TikToker, had her luggage destroyed by Delta Airlines during transit, leaving it with a hole and missing a wheel and wheelbase. After filing a claim, Delta agreed to replace the damaged suitcase. However, Rochefort received a notification that she had “some packages” to pick up, which turned out to be 13 luggage bags of varying sizes, textures, and colors from the brand Ricardo Beverly Hills.
The mix-up resulted in a comical situation for Rochefort and the online community, who were amused by Delta’s mistake. The boxes had the “Ricardo” luggage branding printed on them, and Rochefort realized that Delta had made a mistake upon opening them. Instead of receiving a single replacement bag, she found 13 separate Ricardo Beverly Hills luggage bags in the boxes. The bags are not all the same, with some being hardshell plastic luggage and others made of thick canvas.
Not knowing what to do with the bags, Rochefort displayed them as home decor in her living room. In the video, she humorously stacks the bags on both sides of her TV, calling it “interior design.” The video has become popular with nearly one million views and over 700 comments, with many commenters jokingly suggesting that they know what they’re getting for their birthday, while others suggest Rochefort sell or donate some of the bags to foster care agencies.
Delta Airlines spokesperson, Morgan Durrant, admitted that the company may have gone overboard with the compensation. Despite this, the company still took responsibility for their mistake and thanked Rochefort for her business. The incident has garnered significant attention on social media, with users praising Delta’s mistake and humorously suggesting that the airline may be preemptively giving more suitcases to Rochefort in the event of future damage.
Although the incident resulted in a humorous outcome for Rochefort and the online community, it is important to remember the importance of responsible business practices. Despite the mistake, Delta Airlines took responsibility and attempted to rectify the situation, showing that they value their customers. As travel continues to pick up during the ongoing pandemic, it is crucial for airlines to prioritize the safety and satisfaction of their passengers.
