A TikTok video recently posted by a customer with Tourette Syndrome accuses Tim Hortons workers of discrimination. The video captures the workers allegedly refusing to serve the customer after seeing signs of his condition. The video quickly went viral and shows the workers allegedly running away from the counter before a single employee came out to help him.
The customer confronts the workers, and the video captures his outburst and request for an apology. In the caption, the customer explains the impact of experiencing such discrimination over time. The video sparked various responses on TikTok, with some users sympathizing with the customer and urging Tim Hortons to address the situation, while others felt that the situation may have been a misunderstanding.
Tourette Syndrome is a condition of the nervous system that causes people to have “tics”. These tics often come in two forms: “motor” and “vocal” and can sometimes develop into specific patterns of uncontrollable repetitive behavior. These tics are usually first noticed in children between the ages of 5-10 and can ramp up whenever an individual becomes excited, anxious, or agitated. Conversely, the tics begin to subside when a person is calm or focused on a specific task.
The experience of discrimination can have a significant impact on a person’s mental health. Discrimination can lead to feelings of anger, frustration, and low self-esteem, and can ultimately contribute to anxiety and depression. People with Tourette Syndrome, in particular, are often stigmatized and misunderstood, which can lead to feelings of shame and isolation
The video sparked various reactions on TikTok, with some users calling for Tim Hortons to apologize and take action against discrimination. Others, however, felt that the situation may have been a misunderstanding and defended the worker that didn’t serve him. It is important to note that interacting with someone who has Tourette Syndrome for the first time without knowing their condition can be jarring, but education and awareness can go a long way in promoting understanding and reducing stigma.
In light of this incident, it is essential for companies like Tim Hortons to create a culture of inclusion and diversity in their workplaces. Providing education and training to employees can help to raise awareness of neurological conditions such as Tourette Syndrome and reduce the likelihood of discrimination. Additionally, providing resources and support to employees with disabilities can help to foster a culture of inclusion and support in the workplace.
If you or someone you know is struggling with a neurological condition, it’s important to seek help from medical professionals and support groups. The Tourette Association of America is a helpful resource for those seeking information and support related to Tourette Syndrome.
